We are sorry, our live chat is currently unavailable. You can try calling 0300 123 6621 (Monday-Friday, 8am-6pm) or request a call back through our website

If you need urgent help, please call 111 - then NHS non-emergency number. They have a specialist mental health nurse who can support adults and young people.

In a life threatening emergency call 999

Cookie policy

About this cookie policy

This cookie policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our privacy policy.

When you first visit the Mental Health in Portsmouth website, necessary cookies that are essential for the website to function will be set automatically. You will be asked if you want to accept optional cookies, or view cookie settings.

In cookie settings, you can select whether you want to accept or not accept optional cookies and submit your preferences.

Until you provide consent to use cookies on the website, optional cookies will not be activated. You can continue to navigate the website without submitting your preference, and not accepting cookies won’t affect your experience across the website. You can change or withdraw your consent at anytime by using the manage your consent link below.

Learn more about who we are, how you can contact us, and how we process personal data in our data protection and privacy policy.

Your consent applies to the following domains: mentalhealthinportsmouth.co.uk

 

What are cookies?

Cookies are a specific technology that store information between website visits.
Cookies are small pieces of information, normally consisting of just letters and numbers, which online services provide when users visit them. Software on the user’s device (for example a web browser) can store cookies and send them back to the website next time they visit.

Cookies can be useful because they allow a website to recognise a user’s device. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The majority of websites use both first party and third-party cookies.

First party cookies are directly stored by the website or domain you visit, are mostly necessary for the website to function in the right way, and do not collect any of your personally identifiable data.

Third party cookies are created by domains that are not on the website or domain you are visiting. Third party cookies are usually used for keeping services secure and understanding how the website performs and how users interact with it to improve user experience.

What types of cookies are there ?

Necessary: Some cookies are essential for users to be able to experience the full functionality of a website. They allow websites to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to do things like log-in customer accounts and add products to baskets, and checkout securely.

Necessary cookies are automatically enabled as they are essential to enable the website to function. You may disable necessary cookies by changing your browser settings, but this may affect how the website functions.

Analytics: These types of cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps website owners understand and analyse how well the website performs and where it needs improvement.

Advertisement : These types of cookies are used to personalise advertisements on websites and track the efficiency of marketing campaigns. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these types of cookies may also be used by third-party ad providers to show you ads on other websites on the browser as well.

Functional: These types of cookies help certain non-essential functionalities on a website. These functionalities include things like embedding content like videos or sharing content of the website on social media platforms.

Performance: These types of cookies help website owners to store settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

What types of cookies do we use?

healthandcare.portsmouth.gov.uk uses the following types of cookies:

[cookie_audit columns=”cookie,description,duration” style=”winter” heading=”The below list details the cookies used in our website.”]

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on popular browsers:

You can also opt out of tracking by Google Analytics across all websites.

 

Privacy Policy

This privacy policy explains how mentalhealthinportsmouth.co.uk uses the personal data we collect from you.

What data we gather

Mentalhealthinportsmouth.co.uk gathers and uses certain information about individuals through our website and our engagement programmes. Personal data we collect from includes:

  • questions, queries or feedback you leave, including your contact information such as your name and email address
  • demographic information such as postcode, preferences and interests when you sign up to our emailed newsletter
  • website usage data
  • information you provide when you take part in mentalhealthinportsmouth.co.uk events and activities including contact information such as your name, address and email address
  • how you use our emails – for example whether you open them and which links you click on.

How we use this data
Collecting this data helps us understand what you are looking for from mentalhealthinportsmouth.co.uk, enabling us to provide better services and information. Specifically, we may use data:

  • to respond to any feedback or requests you send us, if you’ve asked us to
  • to improve our services and information
  • to send you emailed information to which you have subscribed

Controlling information about you
Your data will not be shared with third parties other than with mentalhealthinportsmouth.co.uk partner organisations for Performance of Public Interest tasks. We will not sell or rent your data to third parties or share your data with third parties for marketing purposes.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

If you have agreed to us using your personal information to send our newsletter, you may change your mind at any time by clicking ‘unsubscribe’ on one of our email communications. When you subscribe to our newsletter, we will share your details with third party companies SAP and AWS, who are acting on our instructions and under contract, to send out news and information by email.

How long we keep your data
We will only retain your personal data for as long as it is needed for the purposes set out above and for as long as the law requires us to. Data will be retained for a maximum period of seven years from the date of the enquiry or booking, or, if you have provided us with your details for the newsletter, until you unsubscribe. Information concerning agreements for sharing copyright images will be retained until the agreements are withdrawn. The legal basis for our use of this information is Performance of a Public Interest task.

Security
We will hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

Any personal information we hold about you is stored and processed under our data protection policy, in line with General Data Protection Regulation (GDPR) 2018.

Links from our site
Our websites may contain links to other websites. Please note that we have no control of websites outside mentalhealthinportsmouth.co.uk website. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Cookies and how we use them
A cookie is a small file placed on your computer’s hard drive. It enables our websites to identify your computer as you view different pages on our websites. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve website structure, design, content and functions.
  • Store information about your preferences. Websites can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our websites. We may show your relevant content, or provide functionality you used previously.

You can use your web browser’s cookie settings to determine how our websites use cookies. If you do not want our websites to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our websites will issue cookies when you visit it.

Get in touch

Our friendly team at the Portsmouth Mental Health Hub are here to help.

Call us

8am – 6pm

Monday to Friday

0300 123 6621

Chat with us online

9am – 5pm

Monday to Friday

Start a chat

Get a call back

Enter your details and someone will call you back between 8am and 6pm, Monday to Friday.

Fill in this form

If you or someone you know needs urgent mental health help, please call 111 – the NHS non-emergency number. It’s available 24 hours a day, 7 days a week and is free from any phone. They have specialist mental health nurses who can support adults and young people.

In a life-threatening emergency, always call 999.